IND to CID via ORD
CID to MSP via DEN
MSP to IND
I was in Iowa last week. While sitting in ORD on a short layover, I seen a guy explode at a gate agent. He asked her, "Don't you know I am"? In which turn the agent responded with a simple "No, should I"? I laughed out loud for several reasons. First and foremost, before you play the "Don't you know who I am card", you better make darn sure people know who are. If you were so important that random gate agents should know who you are, I am not so sure you would be waiting in Terminal E at O'Hare flying to Cedar Rapids Iowa on Wednesday night. Secondly, I believe yelling at gate agents is bad karma. Gate agents have to have one of the most thank-less jobs ever. This poor gate agent knows nothing of this mans recent travels. She has no idea what has went wrong or inconvenienced this guy. So why is she to blame? I always giggle when people say, "I will never fly your airline again.". I know the airlines have struggled and want every customer they can but really?
What does yelling at the gate agent accomplish anyway? If anything, yelling at her is going to make her mad. Sure, she will put you on the stand by list. The bottom of the list. I don't if it is a society thing or just certain people in general. But there are a lot of people who yell at gate agents. I watched a guy one time get arrested in PHX because he threatened an agent.
Play nice when you travel. Be nice to your fellow travelers but most importantly, be nice to the airline employees. Happy gate agents, happy flight attendants, happy pilots usually equal a more pleasant flying experience.
While I agree wholeheartedly, I have wanted to shout the same thing and my simple response would be....your customer. I'm afraid I would get the same response as the irrate guy so I haven't done it....yet.
ReplyDeleteI can agree with you. Sometimes those airline people are just nasty. I try being polite and cordial and they are still mean. That's when I like to remind them that life is to short to be mad
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